A really quick one as I am just about to rush off to my SEED meeting! It’s only the second one, so I haven’t got a clue how it’s all going to work out, but the idea behind it is great. It’s a peer coaching circle for women entrepreneurs, and is part of the SEED network, which was set up by Lynne Franks, PR guru and jungle celebrity! I’ve just noticed on the website, as well, that there’s now a SEED branded ‘Women into Enterprise’ programme which looks excellent. I’m emailed off to find out more because, of course, I’ve got loads of spare time for studying!
I say this having done next to no work at all today. And I am SWAMPED! Came into the office this morning and thought I’d clear the decks of all those irritating little jobs that I’ve been meaning to do for ages, so that I could concentrate on the really important tasks afterwards. A good plan, I thought. Only I spent the next six hours on the ‘phone to various telecomms providers, banks and so on, trying (unsuccessfully) to sort out things that they’ve done wrong! I have come to the conclusion that there are very few big companies who actually offer any kind of meaningful customer service … and that, if they did, it would be one surefire way to wipe out the competition. Twenty minutes with my mobile burning my ear to speak to three different people in three different countries, to get precisely nowhere and then be told to write a letter – it’s just as well I’m a laidback kind of a person! Hmmm!
Anyway, must go now as otherwise I’ll be late for my meeting and that would really finish the day off nicely! I’m looking forward to a large glass of wine and a good bit of female support and encouragement. I think tonight we are going to focus on our current business challenges, which means it’ll probably be a challenge finishing by 9.30pm! But I’m looking forward to hearing other people’s perspectives on my problems and learning from how they approach things. After all, there’s always room for growth, and that’s just how it should be. Keeps life interesting!
Tags: customer service, jobs, learning, Lynne Franks, PR, room for growth, SEED, studying, Women into Enterprise
